Privacy Policy

1. Data Controller

Deseo Digital Marketing LLC
Anantara North Residence, 603
Palm Jumeirah, Dubai, UAE
License No: 1430968
Email: info@deseoai.com

2. Data We Process

Category	Examples	Purpose
Account Data	Name, email, company, billing info	Service provision, billing
Usage Data	API calls, feature usage, logs	Service optimization, security
Voice Data	Call recordings (if enabled)	AI training (opt-in only), quality
Document Data	PDFs, images uploaded for OCR	Document processing as instructed
Contact Data	Email, phone for support	Customer support

3. How We Process Data

3.1 AI Processing

Voice and document data may be processed by:

• Our proprietary AI systems
• Selected third-party AI providers under strict data processing agreements
• No training on your data without explicit opt-in consent

3.2 Security Measures

• Encryption: TLS 1.3 in transit, AES-256 at rest
• Access controls: Role-based access, MFA required
• Auditing: Complete access logs retained

4. Data Transfers

Primary data processing occurs in secure data centers. Limited transfers to third countries only with appropriate safeguards and contractual protections.

5. Data Retention

Data Type	Retention Period	Deletion Process
Account data	Duration of contract + 3 years	Automated deletion post-contract
Voice recordings (with consent)	90 days unless extended	Secure deletion
Document uploads	30 days or as configured	Immediate upon processing completion
Audit logs	12 months	Batch deletion after period

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Request limited processing
• Right to Portability: Receive data in machine-readable format
• Right to Object: Object to processing based on legitimate interests

To exercise your rights, email info@deseoai.com.

7. Cookies and Tracking

We use minimal cookies:

• Essential: Session management, security (no consent required)
• Analytics: Privacy-focused analytics, no third-party trackers

8. Changes to This Policy

We may update this Privacy Policy. Material changes will be notified via email or prominent notice on our website.